Terms & Conditions

Welcome to the website of Bubbles and Bliss Laundry Services ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of this website and the laundry services we provide, including washing, drying, folding, ironing, dry-cleaning handling, and pickup and delivery services (together, the "Services").

By using this website or engaging our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website or our Services.

This website is provided for general information purposes only, including details of our Services, pricing guides, opening hours, and contact information. Orders and payments are not processed through this website. All bookings, quotes, and payments are handled in person, by phone, or as otherwise arranged with us directly.

While we take reasonable care to keep the information on this website accurate and up to date, we do not warrant that it is complete, current, or free from errors. Prices, turnaround times, and service availability shown on this website are indicative only and may change without notice.

A service agreement is formed between you and us when we accept your items for cleaning, whether dropped off at our premises or collected through our pickup service. We reserve the right to refuse any item at our discretion, including items we consider unsafe, unhygienic, or unsuitable for cleaning.

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3.1 Service Engagement

A service agreement is formed between you and us when we accept your items for cleaning, whether dropped off at our premises or collected through our pickup service. We reserve the right to refuse any item at our discretion, including items we consider unsafe, unhygienic, or unsuitable for cleaning.

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3.2 Garment Inspection and Care Labels

We process items in accordance with their care labels. Where an item has no care label, or where you instruct us to clean an item contrary to its care label, we will use our reasonable judgment, and the item is cleaned at your risk.

You should inspect your items before handing them to us and advise us of any special requirements, delicate fabrics, stains, or pre-existing damage. We inspect items on a reasonable-efforts basis but cannot guarantee that every fault, stain, or foreign object will be detected before processing.

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3.3 Personal Items Left in Laundry

Please check all pockets and remove personal items (including cash, cards, keys, jewellery, and electronics) before handing items to us. We accept no responsibility for loss of or damage to personal items left in clothing, or for damage to your garments or other customers' garments caused by such items. Any items found will be held for collection for a reasonable period.

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3.4 Stain Removal and Cleaning Results

We will use reasonable care and skill in providing the Services. However, we cannot guarantee the removal of all stains, odours, or marks. Some stains are permanent, and some cleaning processes may reveal pre-existing damage or wear (such as fading, shrinkage in aged fabric, or weakened seams) that was not apparent before cleaning.

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3.5 Dry-Cleaning Handling

Where we arrange dry-cleaning of items through a third-party specialist, we do so as your agent. We will take reasonable care in selecting and dealing with that provider, and any claims relating to dry-cleaned items will be handled in cooperation with them.

Estimated turnaround times are provided in good faith but are not guaranteed. Delays may occur due to volume, equipment issues, weather, or other circumstances beyond our reasonable control. We will make reasonable efforts to notify you of significant delays.

Where we offer pickup and delivery: you must ensure items are ready for collection at the agreed time and place, and that someone is available (or a safe, agreed location is nominated) to receive delivery. If a delivery cannot be completed, we will attempt to contact you to rearrange, and a redelivery fee may apply. Items left at a nominated unattended location at your request are left at your risk from the time of delivery. Pickup and delivery areas, days, and any applicable fees are as advised by us and may change from time to time.

Prices are as quoted at the time of service or as displayed at our premises. Where items are charged by weight, weights are measured on our scales. Additional charges may apply for heavily soiled items, bulky items (such as doonas and blankets), special-care items, stain treatment, and pickup or delivery.

Payment is due on or before collection or delivery of your items unless we agree otherwise in writing. We may retain your items until payment is made in full.

Please collect your items promptly. Items not collected within ninety (90) days of notification that they are ready will be treated as uncollected goods. In accordance with the Uncollected Goods Act 1995 (NSW), we may, after giving any required notice, dispose of uncollected items by sale, donation, or other lawful means. Where items are sold, proceeds will be dealt with in accordance with that Act.

8.1 Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, be fit for purpose, and be supplied within a reasonable time. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

8.2 Limitation of Liability

To the extent permitted by law, and subject to clause 8.1:

- our liability for loss of or damage to an item is limited to the lesser of the reasonable depreciated value of the item and ten (10) times the cleaning charge for that item, unless a higher value was declared to us and accepted in writing before processing;

- we are not liable for damage arising from inherent weaknesses or defects in an item, pre-existing damage, incorrect or absent care labels, items cleaned contrary to their care label at your request, or ordinary wear and tear;

- we are not liable for colour loss, colour bleeding, shrinkage, or damage to trims, buttons, buckles, sequins, beading, zips, or other attachments where reasonable care was taken;

- we are not liable for any indirect or consequential loss, including loss of enjoyment or loss of opportunity.

8.3 Claims

Any claim for lost or damaged items must be made within seven (7) days of collection or delivery. Please retain the affected item and any receipt or docket, as we may need to inspect the item to assess your claim. We will assess all claims fairly and in accordance with our obligations under the Australian Consumer Law.

You agree that: items you provide to us are owned by you or you have authority to have them cleaned; you will advise us of any special instructions before processing; you will not provide items that are hazardous, contaminated with dangerous substances, or unlawful to possess; and you will treat our staff with courtesy and respect. We may refuse or discontinue service where these obligations are not met.

You may use this website for lawful purposes only. You must not misuse this website, attempt to gain unauthorised access to it, introduce malicious code, or use any content from it in a way that infringes our rights or the rights of any third party.

All content on this website, including the Bubbles and Bliss Laundry Services name, logo, text, images, and layout, is owned by or licensed to us and is protected by copyright and other intellectual property laws. You may view and print content for your personal, non-commercial use, but you must not otherwise reproduce, modify, distribute, or commercially exploit any content without our prior written consent.

We collect and handle personal information (such as your name, contact details, and address for pickup and delivery) in order to provide the Services and communicate with you. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to us. We do not sell your personal information. You may contact us to access or correct the personal information we hold about you.

This website may contain links to third-party websites. These links are provided for convenience only. We do not endorse and are not responsible for the content, products, or services of any third-party website.

We may update these Terms from time to time. The current version will be published on this website, and changes take effect from the date of publication. Your continued use of this website or our Services after changes are published constitutes acceptance of the updated Terms. The Terms that apply to a particular service engagement are those in force when we accept your items.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force. A failure by us to enforce any provision is not a waiver of our right to do so later.

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

Bubbles and Bliss Laundry Services

54 Sheraton Circuit, Bomaderry NSW 2541

ABN 96 726 785 225

If you have any questions about these Terms or our Services, please contact us at our premises or through the contact details published on this website.