Bubbles and Bliss Laundry Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose your personal information, whether through this website, in person at our premises, over the phone, or in the course of providing our laundry services, including pickup and delivery.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us. By using this website or our services, you consent to the handling of your personal information as described in this policy.

The kinds of personal information we may collect include:

Contact details - your name, phone number, email address, and home or business address (for example, when you place an order, make an enquiry, or arrange pickup and delivery);

Order and service information - details of the items you leave with us, your service preferences, special care instructions, and your order history;

Payment information - records of payments made for our services. Card payments are processed through our payment terminal provider; we do not store your full card details;

Delivery information - your address, access instructions, and any nominated safe-drop location for pickup and delivery services;

Communications - records of your enquiries, feedback, and any claims or complaints;

Website usage data - technical information collected automatically when you visit this website, such as your IP address, browser type, pages visited, and the date and time of your visit (see "Cookies and Analytics" below).

We do not knowingly collect sensitive information (such as health information) and ask that you do not provide it to us unless it is necessary — for example, advising us of an allergy relevant to the detergents we use. Where you do provide such information, we will use it only for that purpose.

We collect personal information directly from you when you: visit or contact our premises; phone, email, or message us; make an enquiry through this website; place an order or book a pickup or delivery; or provide feedback or make a claim. Website usage data is collected automatically through cookies and similar technologies when you browse this website.

You can deal with us anonymously or under a pseudonym for general enquiries. However, we will need your correct details to provide services such as order collection notifications and pickup and delivery.

We collect, hold, and use your personal information to:

- provide our laundry services, including identifying your items, notifying you when orders are ready, and completing pickups and deliveries;

- process payments and maintain business records;

- respond to enquiries, feedback, claims, and complaints;

- contact you about your orders, including delays or issues with your items;

- improve our services and website;

- comply with our legal obligations, including tax and record-keeping requirements.

We will only send you marketing or promotional material if you have agreed to receive it, and you can opt out at any time by contacting us or using the unsubscribe option in any message we send.

We do not sell, rent, or trade your personal information. We may disclose personal information to:

Service providers who help us run our business, such as our dry-cleaning partners (limited to what is needed to process your items), IT and website hosting providers, and payment processing providers;

Professional advisers, such as our accountant, bookkeeper, or lawyer, where necessary;

Government agencies or law enforcement, where required or authorised by law.

Some of our service providers (for example, website hosting or email services) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles.

This website may use cookies and similar technologies to help it function properly and to help us understand how visitors use it (for example, through website analytics tools). This information is aggregated and does not personally identify you. You can set your browser to refuse cookies or to notify you when a cookie is being sent; some parts of the website may not function fully if cookies are disabled.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure storage of physical records, password protection and access controls for electronic records, and limiting access to staff who need the information to do their jobs.

We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it. Please note that no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details below. We will respond within a reasonable time and will not charge you for making a request, though a reasonable fee may apply to cover the cost of providing access to extensive records. If we refuse a request, we will tell you why in writing and how you can complain about the refusal.

If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

This website may contain links to third-party websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies.

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us using the details below. We take complaints seriously and will investigate and respond within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

We may update this Privacy Policy from time to time. The current version will be published on this website, and changes take effect from the date of publication. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, or wish to access or correct your personal information or make a complaint, please contact:

Bubbles and Bliss Laundry Services

54 Sheraton Circuit, Bomaderry NSW 2541

ABN 96 726 785 225

You can reach us at our premises or through the contact details published on this website.